March 4, 2010
Sadly, today’s consumers have come to expect less than stellar service from most businesses they frequent. Lack of attention, poor product delivery, and an overall attitude of disinterest permeates more than a few businesses so it’s not hard to understand why so many people have such low expectations of customer service.
However, just because that’s the way it is in most businesses doesn’t mean that’s how it has to be in yours!
There’s a movement out there to bring back the ’service with a smile’ mantra. Check out this video and tell me how you think applying it’s principles to your local small business could help you grow in this economy:
